SERVICE DESIGN and curation
Will help you see the intersection of communication/technology and human behavior
I gravitate toward vision projects that begin with challenging questions, seek to understand nuanced human behavior, and result in actionable designs. My clients are foundations, established organizations, and nonprofits.
My recent focus has been service and technology platform development and organizational service design.
Design research deliverables include research findings, service blueprints, experience mapping, and process books including content generated collaboratively with product users, staff, and beneficiaries.
Organizational service design results in custom tools staff and management can use to align, communicate and collaborate more effectively.
Some favorite clients and partners:
Code For America, Women In Product, Women, and Girls Lead @ ITVS, The Gates Foundation / Artefact, Nordstrom Innovation, Intel labs, Cisco, and The Institute For Money Technology and Financial Inclusion.
I work independently or build teams with unique skills in service design, and qualitative research leading to actionable design direction.
I have extensive experience as a designer and researcher, with a focus on concept and business development. While my areas of expertise are domain agnostic I have had extensive experience in workflow optimization, healthcare, and connection platforms with access to resources, and services supporting vulnerable and marginalized populations.
As a designer, I prefer a deep-dive approach using multiple design research methods including fieldwork, extensive secondary research, and expert interviews to quickly understand a domain landscape and opportunity areas.
I emphasize visual storytelling to present my findings, with the goal of capturing the essence of implications within current states to inspire practical, executable, transformational designs.
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FOCUS
Designing for service experiences
Program design
Communication and interaction design
Design research
Qualitative field research
Concept development and validation
Paper and experience prototyping
Strategic development for business and systems
Education
Carnegie Mellon University
Masters in Design: Communication Planning and Information design
Graduated May 2010
rutgers Mason Gross School of the Arts
Masters of Fine Art: Photography and Semiotics
Graduated May 1998
evergreen state college
B.A Politics Power and Media
Graduated May 1995
Project examples, Awards and Publications
Work samples- Service design
This is Service Design (team project)
Navigating Value and Vulnerability with farmers and their stakeholders - IMTFI Fellow
Work samples- Curation