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Design Research and Development
I design and research for interactions, services, and business models that meet human needs and desires.
I am available for projects that seek to understand user experience, research, service and interaction design. Specific services include: Ethnographic interviewing, experience prototyping, participatory design, participant observation, paper prototyping, concept validation, surveys, quantitative analysis and additional qualitative methods.
In addition to in depth user research including those borrowed from ethnography I utilize the design thinking process to provide concepts, implications and solutions transforming the current state into the desired state. In particular I focus on strategies to implement social impact technologies.
Specialties:
Technology and Service design in the Health Care and Financial Services sectors.
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