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Service designer

Melissa Cliver



Will help you see the intersection of communication / technology and human behavior

I gravitate toward vision projects that begin with challenging questions, seek to understand nuanced human behavior and result in actionable designs. My clients are foundations, established organizations, and nonprofits.

My recent focus has been service and technology platform development and organizational service design.

Design research deliverables include research findings, service blueprints, experience mapping and process books including content generated collaboratively with product users, staff and beneficiaries.

Organizational service design results in custom tools staff and management can use to align, communicate and collaborate more effectively.

Some favorite clients and partners:

Levis / Future-Proof, Code For America, Women In Product, Women, and Girls Lead @ ITVS, The Gates Foundation / Artefact, Nordstrom Innovation, Intel labs, Cisco and The Institute For Money Technology and Financial Inclusion.

I work independently or build teams with unique skills in service design, qualitative research leading to actionable design direction.

I have extensive experience as a designer and researcher, with a focus on concept and business development. While my areas of expertise are domain agnostic I have had extensive experience in workflow optimization, healthcare, connection platforms with access to resources, and services supporting vulnerable and marginalized populations.

As a designer, I prefer a deep-dive approach using multiple design research methods including fieldwork, extensive secondary research, and expert interviews to quickly understand a domain landscape and opportunity areas.

I emphasize visual storytelling to present my findings, with the goal of capturing the essence of implications within current states to inspire practical, executable, transformational designs.




Designing for service experiences

Program design

Communication and interaction design

Design research

Qualitative field research

Concept development and validation

Paper and experience prototyping

Strategic development for business and systems


Carnegie Mellon University

Masters in Design: Communication Planning and Information design
Graduated May 2010


rutgers Mason Gross School of the Arts

Masters of Fine Art: Photography and Semiotics
Graduated May 1998


evergreen state college

B.A Politics Power and Media
Graduated May 1995

Project examples, Awards and Publications

Work samples

This is Service Design (team project)

Navigating Value and Vulnerability with farmers and their stakeholders - IMTFI Fellow


Phone: (917 )887-9721
Address: Bay Area California